PK9 Poker Privacy Policy — Your data is safe with us

Welcome to PK9 Poker's Privacy Policy. This document applies to our website, mobile platform, and all associated services. We believe that safeguarding every player's personal information is a fundamental responsibility.

PK9 Poker has earned the trust of millions of users across Bangladesh. The foundation of that trust is transparency — this policy openly explains what data we collect, why we collect it, where it is stored, and how it is used.

By creating an account or using any service on PK9 Poker, you are considered to have accepted this Privacy Policy. Please read it carefully.

PK9 Poker collects two types of information — what you provide directly, and what is gathered automatically through your use of the platform.

What you provide directly

Automatically Collected Information

The following information is collected automatically while you use PK9 Poker:

• Device Information: Device type, operating system, browser version.
• Network information: IP address, internet connection type.
• Usage Data: Pages visited and time spent, games played, transaction history.
• Cookie & tracking data: For session management and remembering your preferences.

PK9 Poker uses your data only for specific, legitimate purposes. No hidden agendas.

• Account Management: For registration, login, and profile management.
• Identity Verification: To verify your age and identity before any financial transactions.
• Payment Processing: Integration with payment gateways, including bKash, for deposits and withdrawals.
• Support services: To understand your issue and provide an effective resolution.
• Security guaranteed: To detect fraud, multiple accounts, or other misconduct.
• Service improvement: Analysing usage patterns to improve your gaming experience.
• Promotional communications: To send you offers and updates, with your consent.

PK9 Poker shares your information with third parties only in very limited circumstances, detailed below.

When Information May Be Shared

• Payment processors: Shared with bKash, Nagad, or your bank solely to process transactions.
• Identity verification services: With a licensed authority to complete KYC (Know Your Customer) verification.
• Legal Obligation: In the event of a court order or government investigation.
• Fraud Prevention: With specialised fraud detection systems.

PK9 Poker uses industry-leading technology and practices to keep your information secure.

Technical Security

• All data transmissions are protected with SSL/TLS 256-bit encryption.
• AES-256 encryption for data at rest.
• Firewall and intrusion detection systems are active.
• Regular security audits and penetration testing.
• Strict role-based access control for server access.

Administrative Security

• Only authorised personnel may access personal data.
• All staff operate under data confidentiality agreements.
• In the event of a data breach, users will be notified within 72 hours.

PK9 Poker uses cookies on its website. Cookies are small text files stored in your browser, each serving a different purpose.

To reject optional cookies, use your browser settings or our Cookie Management panel. Disabling mandatory cookies may cause the site to function incorrectly.

PK9 Poker fully recognises your rights over your personal data. Your rights are detailed below.

To exercise any of these rights, email us at [email protected]. We will respond within 30 business days.

PK9 Poker does not store your data indefinitely. A specific retention period is defined for each type of information.

• Active account information: For as long as the account remains active.
• Transaction records: A minimum of 5 years as required by law.
• Gaming logs: 3 years for dispute resolution.
• Data from Closed Accounts: 3–5 years after account closure, in accordance with regulatory requirements.
• Cookie data: According to cookie type (see the table above).

PK9 Poker does not serve anyone under the age of 18. We do not knowingly collect any information from minors. If an underage individual attempts to create an account and is identified, the account will be immediately cancelled and no data will be retained.

If you become aware that anyone under 18 is using PK9 Poker, please report it to [email protected].

PK9 Poker may update this Privacy Policy as needed. For significant changes, users will be notified via their registered email or through a notice on the site. The date of the latest update will always be displayed at the top of this page.

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to us through the channels below. PK9 Poker is always here to help.